Exclusive: Safaricom Doubles Home Fibre Speeds For Current Customers

Safaricom Home Fibre
Image Courtesy Safaricom

The current COVID-19 situation has the world on its knees with the number of cases rising every now and then. Kenya just officially had its seventh case of the virus. And with the current speed that it is spreading, we are all encouraged to do our best in fighting it.

This has forced employees mainly in Nairobi to adapt to the work-from-home structure. Fortunately, though, it seems a number of companies including telcos are willing to make people’s experience much better.

Just the other day, all the mobile money platforms waived their transaction charges for the next three months. This is in a bid to enforce the government’s wish to reduce direct cash transactions.

Safaricom Home Fibre

Now, Safaricom has more great news for its mobile money and Safaricom home fibre users. The company will be doubling its internet speeds for all its respective Home Fibre packages. This is of course at no extra charges, meaning you will continue paying your normal fees but for a much faster connection.

5Mbps users will now have 10 Mbps and 10Mbps double that and so on. This is obviously a goodwill initiative for many workers who are currently working from home and might need better internet connection than what they have.

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Zero Rated Medical Paybill

Furthermore, all hospital paybill transactions will be totally free of charge no matter the amount. This is different from yesterday’s news but still better with the medical sector now busy trying to fight the coronavirus to the best of their ability. This will apply for both private and public hospitals as well as clinics.

The above-mentioned changes take effect immediately and will run until further notice, according to the telco. All in all, it will be great news for all users.

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  1. Please reduce the prices on home fibre Safaricom… Our pockets are already affected

  2. I back Calorine’s suggestion/request above. Thank you for the free upgrade but could be better if the monthly fee could be reduced significantly to allow many students to engage in e-learning

  3. Please provide a link to the official communique from Safaricom

  4. I need home fibre saf… What is the cost?

  5. Thanks Safaricom. I am a happy customer

  6. I also need

  7. Totally I agree with you .

  8. Great move! Thanks!

  9. This is pure hogwash. After putting it the infrastructure, at the thieving rate charged for buying data bundles ,it borders on hypocrisy to chest thump and claim to give existing customers double internet speeds.
    Monopolistic practices continue to make us lag behind where information should be streaming without hitches.
    There was this hullabaloo that data would be faster once the optic fibre landed at the Kenyan coast. It did , nothing worth noting happened. Recently again there was news about another optic fibre having landed in Mombasa.
    Was it the first one or this was another sensational news.
    Fellow Kenyans, I don’t know if where you live, you have seen gang after gang of labourers doing trenches for cable laying. Where these normally lead to or purposed for is a mystery almost 10 years down the line.

  10. Safaricom is an unfortunate monopoly. Some of these so called great news are free elsewhere in the world.


  12. Inaonekana hujui kuna ISP wengine. Kama hutaki product usinunue. 😂😂

  13. I suggest a more affordable package for say 1k or 1.5k be introduced at lower speeds..but the internet is good,no disappointments👍🏼

  14. […] in March, Kenya’s leading mobile operator Safaricom doubled internet speeds for its fiber network subscribers for 90 days to support remote workers as the country enforced a […]

  15. Safaricom, I am a happy customer, however I request for a reduction in the home fibrecost. Right now our pockets are very affected especially for us who own business online

  16. I am in Syokimau and the speed has been terrible. There is no evidence that its doubled

  17. I need response, I havent noticed any double speed on my wifi.Its actually worse

    1. Hi Caroline. Safaricom won’t respond to you on this platform. Kindly reach out to them through their official customer care numbers.

  18. […] increasing access to internet or improving current speeds. For example, telecoms such as Airtel and Safaricom have respectively announced measures to provide free internet access to students learning from home […]

  19. […] telecoms operator doubled Internet speeds for more than 300,000 subscribers on its house fibre connection. Safaricom CEO Peter Ndegwa had this to […]

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