The ‘Airtel Customer Care on Wheels’ is one of the latest introductions by the Telco to demonstrate the importance of getting closer to the customer. It provides a customer experience that connects subscribers to the company’s services at their convenience.
Airtel has launched an ‘Airtel bus’ in Kisumu that will serve as a central hub for customer care services in the Western region. The bus is designed to offer personalized services to customers, in line with the brand’s promise to enhance the customer experience.
Operated by Airtel customer experience executives, the bus is equipped to handle a wide range of customer service needs, including SIM card replacements, post-paid and prepaid product upgrades, resolution of common customer queries, e.g., Airtel Money, SIM reset and funds reversal, airtime top-up, home broadband set-up queries, bill payment inquiries and many more, including KYC updates.
Airtel has been working to remove the obstacles that have prevented certain communities from accessing their customer care support. To improve the customer experience, the company has launched a customer care bus initiative to bring their services directly to the people.
Affordability and availability of quality mobile devices continue to support this growth since they provide seamless connectivity and access to information. It also offers users financial inclusion and access to goods and services that increase the quality of life.
Feature image: (Linkedin: Scholasticah Mbindyo)