The Samsung Galaxy Fold has given Samsung a headache more than the fiery Note7 ever did. After initial reviews of the Fold pointed to a potential design flaw, Samsung recalled all review units and issued a statement that they were going to delay the launch of the $2000 foldable phone until when they have addressed the issue.
At that time, Samsung said that they had identified issues with the display associated with impact on the top and bottom exposed areas of the hinge and also, instances, where substances were found inside the device, affecting the display performance. Samsung then promised to take measures to strengthen the display and thus postponed the launch of the device until further notice.
Now, Samsung has sent an email update to pre-order customers alerting them of the progress made with the Galaxy Fold. In the email, Samsung says that they are making progress in enhancing the Galaxy Fold but fail to give an expected time of arrival for the device.
Samsung goes ahead to inform the customers that they have the option of cancelling their pre-orders before the device is shipped, actually, Samsung says that if they will not have straighten out issues with the Fold and shipped it by May 31st, all pre-orders will be cancelled unless the customer explicitly requests Samsung to keep the order until when they are ready to ship.
Here’s Samsung’s full email:
Thank You for your patience in waiting for the launch and shipment of your pre-ordered Galaxy Fold. As promised in our email to you on April 22nd we’re writing an update on your order’s anticipated ship date.
As we mentioned in our last update, many reviewers shared with us the vast potential they saw for this new form factor, but a few had some issues. We are making progress in enhancing the Galaxy Fold to make sure it measures up to the high standards we know you expect from us. This means that we cannot confirm the anticipated ship date yet. We’ll update you with more specific shipping information in the coming weeks.
We understand you are excited to get your hands on the category-changing Galaxy Fold and we apologize for the delay. As a reminder, your pre-order guarantees your place in the queue for this innovative technology. You will not be charged until your order ships. If you don’t want to wait, you may cancel your order at Samsung.com at any time before it has shipped. If we do not hear from you and we have not shipped by May 31st your order will be cancelled automatically. If you do not want your order automatically cancelled on May 31st you may request that we keep your order and fulfil it later. If you do request that we keep your order and fill it later, you still have the right to cancel the order at any time before we ship it to you.