Many of you will probably not believe (I didn’t) but yes, as of July this year, Kenya was ranked on top in preparedness for the future that is artificial intelligence. Many read about AI and immediately think of robots but it might be much more than that. As other countries are still trying to adapt the new tech in their economies, Kenya, with help from tech companies, might also be doing the same. Here’s how:
Startups like UTU Technologies, based in Kenya have clearly revealed plans are already applying machine learning to create trust in the ride-hailing system. Targetting different platforms like Uber, Bolt and Little Cab, UTU aims to use AI in bridging the trust gap between the service provider and the customer.
Moreover, this could be used in logistics collection where malls or other building can use the tech for number plate recognition to register all cars that come in and go out.
The world of medicine in Kenya is also getting in on this thanks to organisations under hospitals and health insurance. They have been coming up with apps supporting customer care services and collection of data Health Facility Database (HEFAD), eBoresha, Neonatal Resuscitation Training among many more.
AI in the Kenyan health sector has also been used for various research programs. This includes studying the specific areas that have a larger number of people affected by cancer compared to other regions. This has been of great help to medical practitioners in those regions to do more studies and even educate the communities about it.
Initiatives like Safaricom’s Digifarm have been known to use AI in gathering intel on Kenya’s farming trends. This is alongside many other tech startups and apps that have promised to study more on market habits and weather forecast to create a wealth of information that can help farmers. This will be useful in knowing when to plant, when to harvest and the right kind of market to sell out to, making them access quick funds for their produce.
Banks, SACCOs, lending companies and even mobile money services are exploring ways of satisfying the customer demand for smarter ways to receive services, invest and spend their money. ABSA formerly Barclays Bank uses Julie a Chabot as their customer representative. Similarly, Safaricom uses a bot called Zuri that takes you through various services like managing bills, transaction reversals, the list of transaction charges and more. And with the banking sector in Kenya getting more computerised by the day, we would only imagine the kind of efficiency there would be if more adopted artificial intelligence in their systems.