We have all had a situation where we’ve wanted to reverse an M-PESA transaction for whatever reason. For long, M-PESA users have had to rely on contacting customer care to actuate these reversals but in those times of distress, a faster method is required.

For a while now, Safaricom has allowed subscribers to perform M-PESA reversals themselves and it is actually simpler than you’d think. In this article, we highlight the two methods through which you can reverse an M-PESA transaction.

mySafaricom App

Users of mySafaricom App will attest that the application has actually grown to gain quite a number of useful features and despite the occasional glitches where it fails to call on the STK for you to input your PIN, the app has served many quite well.

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Here’s how to reverse an M-PESA transaction through the mySafaricom App:

• Open mySafaricom
• Tap on M-PESA menu > M-PESA statement > Mini Statement
• Identify the transaction which you want to reverse
• Tap on the green icon to initiate a reversal
• Confirm reversal request in the pop-up menu

SMS

The traditional method for self-initiated reversal requests is SMS. The method has been tried and tested and it works. Here’s how to reverse an M-PESA transaction through SMS:

• Open the M-PESA message you received after performing the wrong transaction
• Copy the transaction code
• Create a new message
• Paste the transaction code as a message
• Send the message to 456

Please note that for whichever method you choose, the sooner you initiate the transaction the better as Safaricom only gives subscribers a small window through which reversal requests can be completed. On top of this, if you delay in reversing, the recipient might just withdraw the amount sent to them.