Safaricom and Nairobi City County have signed a partnership to digitize the county’s services and operations. As part of the partnership, Safaricom will develop and support the “My Nairobi App” for the “My Nairobi” hub. The hub will offer a one-stop shop for Nairobi County residents and visitors to access services and make payments.

Safaricom’s “My Nairobi” App Takes Nairobi City County Digital

The partnership will see the development of digital channels, integration of county backend services, and the development of a payment gateway and infrastructure. Safaricom will provide the county with calling and data solutions, revenue collection solutions, parking management solutions, and green credits through Digifarm.

• The partnership will also include solutions to provide:
• Healthcare to low-income residents, better integration with partners such as Kenya Medical Supplies Authority
• smart water systems,
• Wi-Fi hotspots,
• Integrated Traffic and Parking Management Solution,
• Disaster Recovery Site for the county.

The “My Nairobi” hub will be available on the M-PESA Super App, a website, and through a USSD shortcode for feature phone users. The hub will include an engagement channel known as “Bonga na Sakaja” which will enable Nairobi residents to engage with the county and share feedback.

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The partnership will run over the next two years with Safaricom providing the “My Nairobi Hub” and other digital solutions at no cost as a value add to the county.

“This My Nairobi Hub will enable us to offer better services to the people of Nairobi. It offers a one-stop shop for Nairobi County residents and visitors to access services with multiple functionalities, including making payments. Our partnership with Safaricom will usher in a better experience not only in revenue aspects but real-time communication.” Governor of Nairobi County, Sakaja Johnson.

“Digitisation and technology have great potential to transform county Services providing citizens with increased convenience and local governments with more efficient operations and increased revenue collection.”Peter Ndegwa, CEO–Safaricom.