Safaricom has been dealing with cases of SIM card swaps and fraudulent registrations for years. Identity theft and MPESA fraud have been some of the most common forms targeted at Safaricom customers. Now, all users both in diaspora and in Kenya are required to do SIM card re-registration with photo IDs. According to regulations from the Communication Authority, this has to be done by April 15th, 2022, or the numbers will risk disconnection.
Safaricom Confirms Deadline For SIM Card Re-registration
First, it is important that you check what numbers have been registered to your SIM cards. Safaricom has made that possible through a USSD code. This will help customers to:
- Check their numbers alongside the credentials used to register it.
- Report unknown numbers associated with their ID.
- Cancel any reported numbers.
All one has to do is:
- Dial *106#.
- Select 1: Check my numbers.
- If there are any numbers that you don’t recognise:
- Go back to the home menu.
- Select 2: Report unknown number
- Select the number that you do not know.
- Confirmed as a reported number
- Select 4: Cancel a reported number, then select it and confirm
How To Re-register Your SIM Card details.
If you are in Kenya, Safaricom customers will be required to visit Safaricom Shops, Dealer, or Agent with the following;
- Identification Document used during Registration (Original)
- Customer’s signature
- The Customer will have their photo captured at the point of registration for added security.
If out of the country, send an email to [email protected] with these details.
- Phone number
- ID/Passport number
Attach a scanned image of passport page with:
- visa and bio data
- exit stamp from Kenya
- Entry stamp to the respective country
How The Registration System Works
- If a National ID number is used to register a new SIM card, you will receive an SMS notification from service number 707 asking for consent.
- You will then be prompted to accept or cancel the registration.
- In case you responds with ‘no’, the new line will not be registered and the matter will be escalated automatically to Safaricom fraud team for investigation.
- Registration will only be completed if you approves the alert.
- The new service applies to customers registering a second or more lines with Safaricom. If it is a first line the service will not launch.
- Once a customer tries to register a new line, the system will check for the most active number on the network or M-PESA that is registered under the same ID number and send a notification to this number for consent.