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Why Safaricom is Asking You To Update Your SIM Registration Details

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Safaricom IOT

It’s common for every Safaricom subscriber to be bothered by messages from the telco throughout the day. But today has had users receiving a notification that seems to be quite strange and now has people questioning its purpose.

If you are among the numbers, you have most probably seen a feedback message asking you to visit a Safaricom Shop to update your SIM registration.

“Dear Customer, urgently visit a Safaricom Shop, Dealer or Agent with original ID to update your SIM registration. Dial *106# for lines registered to your ID,” the message reads.

Normally, this would have anyone wondering what it means and why they really need to update information that the telco already has. Visiting the busy Safaricom Shop outlets also tends to be a hectic affair which many would rather not do. However, it looks like the update is a process that goes beyond Safaricom as it is a requirement from the industry’s regulator.

According to a source close to Safaricom told Gadgets Africa, this is actually a process led by the Communications Authority of Kenya (CA).

“All mobile operators are verifying that all customers have required registration documents attached to all their lines. As part of the process, some customers will be contacted to visit any of our registration points as stated with their ID to confirm their registered lines.” the source told Gadgets Africa.

It is clear that the process will have a selected group of subscribers subjected to it. So, it would be safe to just follow the request if you happen to receive the message from the telco. This is despite the fact that no official statement has been released in regards to the process.

It’s not clear what will happen if one does not update their details. Either way, it would be in your best interest to just visit a Safaricom Shop and do so.

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7 Comments

  1. 254111385866, if anyone tell you to send money on this number, please don’t.
    They pretend to be from customer care.

  2. It’s very obvious that the government uses Safaricom to do it’s dirty work. #gangstergovt.

    1. Please explain, I want to know more on this!

  3. I am in a brod and I’m using my sim for mpesa services. Also I received a sms asking to visit safaricom for sim updates. What can I do and there is no agent here, why don’t you guys do it online so people like me where we are we can manage to do it ourselves

  4. I am in abrod and I’m using my sim for mpesa services. Also I received a sms asking to visit safaricom for sim updates. What can I do and there is no agent here, why don’t you guys do it online so people like me where we are we can manage to do it ourselves

    1. Safaricom should introduce online Sim updates so that those who are abroad can continue using services like mpesa which majority depends on, its such an inconvenience and doesn’t make sense that until one fly back home for the Sim updates process.

  5. I am based in the UK, how on earth can I visit a Safaricom agent? please does anyone know how to solve this issue?
    Many thanks

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